PRIVACY POLICY
Last Updated: 12 August 2026
At Joliewen, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit our website, purchase our products, communicate with us, join Jolie Club or otherwise interact with Joliewen.
Joliewen is operated by WEINAQ SDN BHD (Registration No. 202001034448 (1390769-H)).
By providing your personal data to us or using our website and services, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
For the purposes of this Privacy Policy, your personal data is collected and processed by:
WEINAQ SDN BHD
Registration No.: 202001034448 (1390769-H)
Trading as: Joliewen
Business Address:
3A-23A-2, Pusat Perdagangan Icon City
SS8/2, Sungai Way
Petaling Jaya, 47300 Selangor
Malaysia
Email: [email protected]
2. Personal Data We May Collect
Depending on how you interact with Joliewen, we may collect personal data including:
- your name;
- email address;
- billing and delivery address;
- telephone or mobile number;
- order and purchase information;
- products purchased or viewed;
- payment and transaction information;
- information submitted through our Contact Us forms;
- information provided when joining Jolie Club;
- preferences and interests that you voluntarily provide;
- communications between you and Joliewen;
- IP address;
- browser and device information;
- website usage and interaction information;
- cookies and similar technology identifiers; and
- other information that you voluntarily provide to us.
Where payment is processed through a third-party payment provider, Joliewen may not directly receive or store your complete credit or debit card details.
3. How We Collect Your Personal Data
We may collect personal data directly from you when you:
- browse or use the Joliewen website;
- create an account;
- place an order;
- complete checkout;
- subscribe to our communications;
- join Jolie Club;
- participate in a promotion or campaign;
- complete a form;
- contact our customer service team;
- communicate with us through email, social media or other channels; or
- otherwise voluntarily provide information to us.
We may also receive certain information automatically through cookies, analytics tools and similar technologies when you use our website.
Where permitted by law, we may also receive information from service providers and other third parties that assist us in operating our business.
4. How We Use Your Personal Data
We may process your personal data for purposes including:
- processing and fulfilling your orders;
- processing payments and refunds;
- arranging shipping and delivery;
- providing order confirmations and updates;
- responding to questions, requests and customer-service enquiries;
- managing returns, refunds, replacements or other order-related matters;
- creating and managing customer accounts;
- administering Jolie Club memberships;
- providing member benefits and communications;
- managing promotions, offers and campaigns;
- maintaining and improving our products, services and website;
- understanding how customers use our website;
- personalising your website or shopping experience where appropriate;
- preventing and detecting fraud or unauthorised transactions;
- maintaining the security of our website and systems;
- maintaining business and transaction records;
- complying with legal, regulatory, accounting and reporting requirements; and
- carrying out other purposes that are reasonably related to our business and disclosed to you where appropriate.
5. Marketing Communications
Where you have provided the necessary consent or where otherwise permitted by applicable law, we may use your contact information to send you communications about:
Joliewen products;
- promotions and special offers;
- new product launches;
- Jolie Club benefits;
- educational content;
- self-care and wellness content;
- events, campaigns and community activities; and
- other Joliewen news that may be relevant to you.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails or by contacting us at:
Opting out of marketing communications will not prevent us from sending you essential transactional or service-related communications, such as order confirmations, payment information, shipping updates or responses to customer-service enquiries.
6. Jolie Club
If you choose to join Jolie Club, we may collect information such as your name, email address, birthday or other preferences that you voluntarily provide.
We may use this information to:
- administer your Jolie Club membership;
- provide member benefits;
- personalise relevant communications;
- provide birthday benefits or surprises where offered;
- send educational and self-care content;
- inform you about new products and launches; and
- provide member-only promotions or offers.
You may unsubscribe from Jolie Club marketing communications at any time.
7. Payment Information
Payments made through the Joliewen website may be processed by third-party payment service providers.
These providers may collect and process payment information necessary to complete your transaction.
Where your payment details are entered directly into a third-party payment system, Joliewen generally does not receive or store your complete card information.
The processing of your payment information by these providers may also be subject to their own privacy policies and terms.
8. Disclosure of Personal Data
We do not sell your personal data.
We may disclose or provide access to personal data where reasonably necessary to third parties that help us operate our business, including:
payment processors;
- banks and financial institutions;
- courier and delivery providers;
- website and e-commerce service providers;
- cloud hosting and data-storage providers;
- email and communication service providers;
- customer relationship management providers;
- analytics and advertising service providers;
- professional advisers such as accountants, auditors or legal advisers; and
- government, regulatory, enforcement or other authorities where disclosure is required or permitted by law.
These parties may only receive information reasonably necessary for the relevant service or purpose.
9. Cookies & Similar Technologies
The Joliewen website may use cookies and similar technologies to help our website function properly and to understand how visitors interact with it.
Cookies may be used for purposes such as:
- remembering your preferences;
- maintaining your shopping cart;
- enabling website functionality;
- understanding website traffic and usage;
- measuring website performance;
- improving the customer experience;
- measuring the effectiveness of advertising or campaigns; and
- providing more relevant content or advertising where applicable.
Some cookies may be placed by third-party services used on our website.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
10. Analytics & Advertising
We may use analytics, advertising and measurement technologies to understand how visitors interact with the Joliewen website and our marketing campaigns.
These technologies may collect information such as your:
- IP address;
- browser;
- device type;
- pages visited;
-interactions with the website;
- referring website;
- approximate location; and
- actions taken on our website.
Where applicable, these services may use cookies or similar technologies.
11. Social Media
Joliewen may maintain accounts or pages on social-media platforms.
If you interact with Joliewen through a social-media platform, the platform may collect and process information according to its own privacy policy.
Information you voluntarily provide to Joliewen through social media may also be used to respond to your enquiry or provide customer support.
12. Security of Your Personal Data
We take reasonable practical steps to protect personal data under our control against:
- loss;
- misuse;
- unauthorised access;
- unauthorised disclosure;
- alteration; and
- destruction.
We may use appropriate administrative, technical and organisational measures to protect personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
13. Retention of Personal Data
We will retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including business, accounting, legal, regulatory and dispute-resolution purposes.
When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, where appropriate and subject to applicable requirements.
14. Transfer of Personal Data
Some of the service providers we use may process or store personal data outside Malaysia.
Where personal data is transferred outside Malaysia, we will take reasonable steps and comply with applicable requirements relating to cross-border transfers of personal data.
Such transfers may occur where we use international cloud, payment, analytics, communication, website or technology service providers.
15. Your Rights
Subject to applicable Malaysian law, you may have rights relating to your personal data, including the right to:
- be informed about how your personal data is processed;
- request access to personal data held about you;
- request correction of inaccurate or incomplete personal data;
- withdraw consent to certain processing where applicable;
- object to or prevent certain processing where permitted by law;
- request that we stop using your personal data for direct marketing; and
- exercise other rights available under applicable personal data protection laws.
To make a request regarding your personal data, please contact:
We may need to verify your identity before processing certain requests.
16. Accuracy of Personal Data
You are responsible for providing accurate, complete and up-to-date information when placing an order or submitting information to Joliewen.
If your personal information changes, please update your account information where available or contact us so that we can update our records where appropriate.
17. Children's Privacy
Our website and products are intended for a general audience, including products and educational content that may be relevant to younger consumers.
Where personal data is provided by a person who is not legally able to provide the required consent independently, the consent or involvement of a parent or legal guardian may be required where applicable.
We do not knowingly seek to collect personal data from children in a manner inconsistent with applicable law.
18. Third-Party Websites
Our website may contain links to websites, social-media platforms or services operated by third parties.
Joliewen is not responsible for the privacy practices of those third parties.
We encourage you to review the privacy policies of third-party websites or services before providing personal information to them.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- our business;
- our website;
- our products and services;
- the technologies we use; or
- applicable legal or regulatory requirements.
The latest version will be published on the Joliewen website together with the updated revision date.
We encourage you to review this Privacy Policy periodically.
20. Contact Us
If you have questions about this Privacy Policy, how your personal data is handled, or wish to exercise your rights regarding your personal data, please contact:
Joliewen
Operated by WEINAQ SDN BHD
Registration No.: 202001034448 (1390769-H)
3A-23A-2, Pusat Perdagangan Icon City
SS8/2, Sungai Way
Petaling Jaya, 47300 Selangor
Malaysia
Email: [email protected]